Multilingual AI agents

Multilingual AI agents that can take the conversation in 97 languages

The AI agents in Lynes support 97 languages. That covers the AI Support Agent, the AI Telephonist and the Personal AI Telephonist, so language support is there wherever you put them to work: on your main number, on employees' direct numbers and in customer service by phone and chat.

In most businesses, the languages customers can get help in come down to what the staff happen to speak, and that often means the local language and perhaps English. Multilingual AI agents move that line. More of the people who call or chat can get help in a language they are comfortable with, without you hiring for every language, and your team still knows what each case is about.

What are multilingual AI agents in Lynes?

Multilingual AI agents in Lynes are AI agents that can hold calls and chats in 97 languages. Language support is available in the AI Support Agent, the AI Telephonist and the Personal AI Telephonist, so customers and others who get in touch can get help in far more languages than your team speaks.

Language support is part of the AI agents themselves, not a separate service on the side. The agents keep their usual roles: the AI Telephonist answers your main number and transfers calls, the Personal AI Telephonist handles calls to an employee's direct number, and the AI Support Agent helps customers with common questions and simpler cases. The difference is that more people can get that help in a language they are comfortable with.

Which AI agents in Lynes support 97 languages?

All three AI agents in Lynes support 97 languages: the AI Support Agent, the AI Telephonist and the Personal AI Telephonist. They share the same foundation, an AI agent you create in Lynes with a voice, instructions and a knowledge base, and differ in the role you give them.

AI Telephonist on your main number

The AI Telephonist answers when someone calls your main number, shares information such as opening hours and transfers the call to the right department or person. With support for 97 languages, your switchboard becomes accessible to more of the people who call.

Personal AI Telephonist on the direct number

The Personal AI Telephonist handles calls to an individual employee's number. It lets important calls through, blocks the ones that would interrupt you and takes messages when you cannot answer. Messages are saved in Lynes so you can get back to people when it suits you, and the summary is written in your own language even if the caller spoke another.

AI Support Agent in customer service

The AI Support Agent meets customers by phone and chat, answers common questions and resolves simpler cases right away. When a case needs a person, it is handed over with a summary so the customer does not have to start over. With 97 languages, you get AI customer service in more languages than your team speaks, around the clock, while your team spends its time on the cases that really need them.

How does your team keep up when the customer speaks another language?

Your team keeps up because AI summaries are written in your own language, not the customer's. That applies to summaries of tickets, calls and voicemails. The customer can speak one language with the AI agent while the colleague who takes over reads about the case in another.

When an AI agent transfers a call, the person who answers sees a summary from the AI right in the incoming call view. When the AI Support Agent finishes with a ticket, it also leaves an analysis on the ticket timeline covering what the customer wanted, what has been handled and what is still open. Your colleague can pick up where the AI agent left off without listening through or translating the whole conversation.

If you then need to reply to the customer in writing, Translate messages can help. It translates messages in chat and the contact center into several languages directly in Lynes, and you can copy the translation into your reply to the customer.

What do the AI agents sound like in other languages?

The AI agents can use the same voice whatever the language. Voices in Lynes are multilingual, and the same voice can be used both by the AI agents and for Text to speech in places like IVR menus and answer groups. That way your business can sound the same on the phone, whichever language the call is in.

You choose the voice when you create the AI agent. Before the agent starts taking calls and chats, you can test it by chatting with it directly in the settings. It is worth doing that in the languages your customers use most, so you can see that the answers come out the way you want and adjust the agent's instructions if something needs to change.

What do multilingual AI agents solve in practice?

Multilingual AI agents solve the problem that people who do not share a language with your team often wait longer, get a poorer explanation or are not understood at all. Picture a property management company whose tenants speak many different languages. One Sunday evening, a tenant calls customer service to report a fridge that has stopped working, and nobody in property management is on duty.

The AI Support Agent answers, and the call can be held in the language the tenant is most comfortable with. The agent takes the fault report, answers the tenant's questions based on the knowledge base and passes the case on to the team.

On Monday morning, the property manager opens the case and reads, in their own language, what the tenant wanted, what has already been handled and what is still open. The manager books a repair technician, writes a short reply and uses Translate messages to get it into the tenant's language. Nobody had to hunt for a colleague who speaks the language, and the tenant did not have to call back during office hours just to be understood.

Requirements for multilingual AI agents

• AI activated in Lynes with an AI pricing plan selected
• At least one AI agent with a voice, instructions and a knowledge base
• The AI agent assigned a role as AI Support Agent, AI Telephonist or Personal AI Telephonist
• The agent connected where it should work, such as an answer group, a web chat or a direct number

Frequently asked questions about multilingual AI agents

How many languages do the AI agents in Lynes support?

The AI agents in Lynes support 97 languages, including Swedish and English. Language support covers all three AI agents: the AI Support Agent, the AI Telephonist and the Personal AI Telephonist. If you want to know whether a specific language is included, just get in touch and we will find out for you.

Does the language support work by both phone and chat?

Yes. The AI Telephonist and the Personal AI Telephonist take calls, and the AI Support Agent works both by phone and in chat. Since all three AI agents support 97 languages, language support comes along in every channel where they are used, whether the customer calls or writes.

Does my team need to speak the customer's language?

No, not to understand what the case is about. AI summaries of tickets, calls and voicemails are written in your own language, even when the customer spoke another. If you need to reply in writing, Translate messages can translate the text directly in Lynes so your reply reaches the customer in a language they understand.

What happens if the AI agent cannot make out what the customer says?

If the AI agent has trouble making out what is being said, for example because of a dialect, it politely asks the caller to repeat themselves. If the case needs a person, the agent can transfer it to a colleague, and with the AI Support Agent a summary comes along so the customer does not have to start from scratch.