Hot desking means employees do not have fixed desks but share and book workspaces as needed. It is also called activity based working and suits organisations where not everyone is in the office at the same time. The key to making it work is that the telephony follows the person, not the place.
How hot desking works
- Desks are booked or claimed for the day.
- Personal equipment is minimal, most things are digital.
- Telephony and login follow the person between places.
Examples of hot desking
- Hybrid offices where only part of the team is in each day.
- Sales teams who are mostly out with customers and rarely at the same desk.
- Flex offices and coworking where the place varies.
- Reduced premises where fewer desks are shared between more people.
Why telephony is the key
- With a mobile workplace, calls reach the person wherever they sit.
- Presence shows whether the colleague is available, not where the desk is.
- A softphone on mobile and desktop replaces the fixed desk phone.
At lynes the telephony lives in one app, so the employee logs in anywhere and is instantly reachable on their number. The AI is built in and developed in house, part of the same platform.
FAQ
Do we lose desk phones with hot desking?
Not necessarily, but most people answer in the app instead.
How do customers reach the right person?
The number follows the person, not the desk.
Does hot desking suit everyone?
It suits best where presence varies, for example with hybrid work.
What is needed technically?
Cloud based telephony and an app on mobile and desktop.
Want a workplace that follows the employee? Book a lynes demo.
